Terms of service

Last Updated: 04/08/2026

Welcome to Unclaimed Parcel (“we”, “our”, “us”).

By accessing or using our website, you agree to be bound by these Terms of Service. These terms form a legally binding agreement between you and our business.

1. Overview

These Terms apply to all users of the website, including visitors, customers, and anyone interacting with our services.

They govern the use of our website, products, and services.

2. Acceptance of Terms

By using this website or placing an order, you agree to these Terms.

If you do not agree, you should not use our website.

3. Eligibility

You must be:

  • At least 18 years old
  • Or using the website with parental or guardian consent

4. Account Responsibility

If you create an account:

  • You must provide accurate information
  • You are responsible for maintaining account security
  • You are responsible for all activity under your account

5. Product Information

We aim to provide accurate descriptions, images, and pricing.

However:

  • Items may vary
  • Availability may change
  • Errors may occur

6. Orders & Contracts

An order becomes binding once payment is confirmed and you receive an order confirmation email.

You must provide accurate billing and shipping information.

7. Pricing & Payment

  • Prices are displayed in your local currency
  • Payments must be completed before processing
  • Accepted methods include major credit cards and digital wallets

8. Shipping & Delivery

  • Shipping is available to United States 🇺🇸 and Canada 🇨🇦
  • Processing time: 1–2 business days
  • Delivery time: 7–12 business days
  • Tracking is provided after dispatch

Customers are responsible for providing accurate shipping details.

9. Returns & Refunds

  • Returns are accepted for eligible items only
  • Refunds are processed according to our Return Policy
  • Change-of-mind returns are not accepted

Please refer to our Return & Refund Policy for full details.

10. Cancellation Policy

  • Orders can be cancelled within 12 hours
  • Orders already processed or shipped cannot be cancelled

Please refer to our Cancellation Policy for more information.

11. Intellectual Property

All content on this website (text, images, logos, designs) is owned by or licensed to Unclaimed Parcel.

Unauthorised use is prohibited.

12. User Conduct

Users must not:

  • Attempt to hack or disrupt the website
  • Commit fraud or misuse services
  • Violate intellectual property rights

Violations may result in account suspension or legal action.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Shipping delays outside our control

14. Indemnification

You agree to indemnify and hold us harmless from any claims resulting from:

  • Breach of these Terms
  • Misuse of the website
  • Unauthorised use of content

15. Third-Party Services

We may use third-party services such as:

  • Payment providers
  • Shipping carriers

We are not responsible for issues caused by third parties.

16. Privacy

Your personal data is handled according to our Privacy Policy.

17. Governing Law

This website operates internationally.

Applicable laws may vary depending on your location.

18. Changes to Terms

We may update these Terms at any time.

Changes take effect immediately upon publication.

19. Termination

We reserve the right to suspend or terminate access for violations of these Terms.

20. Contact Information

Registered Business Name: My Mystery Parcel
ABN: 63 385 406 700
Registered Address: 12 Weigand Avenue, 2200, Bankstown, NSW, Australia

📧 contact@unclaimedparcel.com
📞 +61 493 530 342 (International support – contact via WhatsApp)
💬 Live chat available

21. Entire Agreement

These Terms, along with our other policies, form the complete agreement between you and Unclaimed Parcel.