FAQ's

Frequently Asked Questions

We’ve compiled the most common questions about our Parcel Bundles, shipping, returns, and more.
Need help? Contact us at contact@unclaimedparcel.com

1. What is a Parcel Bundle?

A Parcel Bundle is a pre-packed box containing a selection of brand-new consumer goods.

Each bundle includes a mix of items from categories such as tech accessories, home goods, lifestyle products, and everyday items.

All bundles are prepared to deliver variety and value.

2. Can I choose the items inside?

No.

Each bundle is pre-packed and contains assorted items. This allows us to provide a balanced mix of products in every order.

3. Are all items new and safe?

Yes.

All items are:

• Brand new
• Unused
  

4. How do I place an order?

1. Visit our website
2. Select your Parcel Bundle
3. Add to cart and proceed to checkout
4. Enter your shipping details
5. Confirm your order

You will receive a confirmation email after purchase.

5. What payment methods do you accept?

We accept:

• Shop Pay
• Google Pay
• Apple Pay
• Visa, Mastercard, American Express

All payments are processed securely.

6. How can I track my order?

You will receive a tracking number by email after your order is shipped.

Tracking allows you to follow your package until delivery.

7. Can I cancel my order?

Orders can be cancelled within 12 hours of placement.

Once processed or shipped, cancellations are no longer possible.

8. What is your return policy?

Returns are accepted only for:

• Damaged items
• Incorrect items
• Missing items

Change-of-mind returns are not accepted.

9. How do I request a return?

Contact us at contact@unclaimedparcel.com within 48 hours of delivery.

Please include photos or videos if needed.
Approved returns will receive further instructions.

10. What if my order is delayed or damaged?

If your order is:

• Delayed → contact us for assistance
• Damaged → report within 48 hours

We will investigate and resolve the issue.

11. Where do you ship?

We currently ship to:

🇺🇸 United States
🇨🇦 Canada

12. How long does shipping take?

• Processing time: 1–2 business days
• Delivery time: 7–12 business days

Tracking is provided after dispatch.

13. Where are orders shipped from?

Orders are dispatched from our international warehouses depending on availability.

14. Is my payment and data secure?

Yes.

• Secure payment gateways
• Encrypted transactions
• Customer data protected and never sold

15. Can I give this as a gift?

Yes.

You can enter the recipient’s address at checkout.

16. Can I resell the items?

Yes.

All items are yours and may be used or resold freely.

17. Is this a gambling or lottery product?

No.

This is a fixed, pre-packed physical product.
There are no games of chance, betting, or lottery elements.

18. Do you offer discounts or promotions?

Yes.

Follow us or subscribe to receive promotions and updates.

19. Why choose Unclaimed Parcel?

• 📦 Brand-new items
• 🌍 International shipping
• 💰 Strong value for the price
• 🔒 Secure checkout
• ♻️ Sustainable approach

20. Our Promise

• Every bundle is carefully prepared
• All items are checked before shipping
• Transparent and reliable service
• Focus on customer satisfaction