Shipping policy

Last Updated: 04/08/2026

This Shipping Policy explains how Unclaimed Parcel processes, ships, and delivers orders.

By placing an order on our website, you agree to the terms below.

1. Shipping Destinations

We currently ship to:

🇺🇸 United States
🇨🇦 Canada

Shipping availability may be updated at any time.

2. Pricing

  • Prices are displayed in your local currency
  • Shipping costs are calculated at checkout
  • No hidden fees are applied

3. Shipping Rates

Shipping rates depend on:

  • Destination
  • Order size and weight
  • Current logistics costs

All shipping costs are clearly shown at checkout before payment.

4. Shipping Origin

Orders are shipped from our international warehouses depending on product availability.

This allows us to optimise delivery times and logistics.

5. Order Processing Time

  • Orders are processed within 1–2 business days
  • Orders placed on weekends or holidays are processed on the next business day

Processing includes:

  • Order verification
  • Payment confirmation
  • Packaging and dispatch

6. Delivery Time

Estimated delivery time:

  • 7–12 business days

Delivery times may vary depending on:

  • Destination
  • Carrier delays
  • Customs processing
  • Peak seasons

Delivery times are estimates and not guaranteed.

7. Shipping Carriers

We work with trusted international logistics partners.

Carrier selection is based on efficiency and destination.

8. Tracking

  • Tracking is provided after dispatch
  • You will receive tracking details via email
  • Tracking allows you to monitor your shipment

9. Packaging

Orders are securely packaged to:

  • Prevent damage
  • Protect contents
  • Ensure safe delivery

10. Address Accuracy

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Incorrect addresses
  • Delivery delays caused by incorrect details

Additional fees may apply for redelivery.

11. Order Cancellation

Orders may be cancelled within 12 hours of purchase.

Once processed or shipped, cancellation is no longer possible.

12. Address Changes

Shipping address changes may be requested within 12 hours.

Changes are not guaranteed once processing has begun.

13. Failed Delivery

If delivery fails due to:

  • Incorrect address
  • Customer unavailable
  • Refused delivery

The parcel may be returned or re-delivered at the customer’s expense.

14. Damaged / Missing / Incorrect Items

Report issues within 48 hours of delivery.

Provide:

  • Order number
  • Description
  • Photos or videos

Eligible cases will be reviewed and resolved.

15. Lost or Delayed Packages

If a package is delayed or lost:

  • Contact us
  • An investigation will be initiated

We assist with resolution but are not responsible for delays caused by external factors.

16. Delivery Confirmation

Delivery confirmation may include:

  • Tracking updates
  • Courier confirmation

Once delivery is confirmed, responsibility transfers to the customer.

17. Taxes & Duties

  • Prices are displayed in your local currency
  • Additional import duties or taxes may apply depending on your location
  • These charges are the responsibility of the customer

18. Customer Responsibilities

Customers agree to:

  • Provide accurate information
  • Monitor tracking
  • Respond to delivery notifications

19. Our Responsibilities

We commit to:

  • Processing orders within stated timeframes
  • Providing tracking information
  • Working with reliable logistics partners

20. Security & Fraud Prevention

We may:

  • Review orders
  • Request verification
  • Cancel suspicious transactions

21. Business Information

Registered Business Name: My Mystery Parcel
ABN: 63 385 406 700
Registered Address: 12 Weigand Avenue, 2200, Bankstown, NSW, Australia

📧 contact@unclaimedparcel.com
📞 +61 493 530 342 (International support – contact via WhatsApp)
💬 Live chat available

22. Policy Updates

This policy may be updated at any time.

Changes apply to future orders.