Refund policy

Return & Refund Policy

Last Updated: 04/08/2026

This Return & Refund Policy explains how Unclaimed Parcel manages product returns, refunds, and related procedures.

By purchasing from our website, you agree to the terms below.

1. Return Window

Customers may initiate a return within 30 calendar days from the date of delivery.

Delivery date is based on courier tracking
Late returns may only be accepted if the item is faulty, defective, damaged, or incorrect
Damaged or incorrect items must be reported within 48 hours

2. Exchange Policy

We do not offer exchanges.

Replacement is only available if the product is:

Faulty
Defective
Damaged
Incorrect

3. No Restocking Fees

Approved returns are refunded in full
No restocking or administrative fees apply

4. Return Eligibility Requirements

To be eligible:

Item must be faulty, damaged, defective, or incorrect
Must be returned in original packaging
Must include all accessories, labels, and documentation
Proof of purchase is required

Returns are not accepted for:

Change of mind
Personal preference or disappointment
Opened Parcel Bundles
Consumable items

5. Return Shipping Costs

Approved returns → covered by us
Non-eligible returns → customer pays

We recommend using a trackable courier and keeping proof of shipment.

6. How to Initiate a Return

Step 1: Verify Eligibility

Ensure the item meets return conditions.

Step 2: Contact Support

📧 contact@unclaimedparcel.com
📞 +61 493 530 342 (International support – contact via WhatsApp)
💬 Live chat available

Provide:

Order number
Reason for return
Photos or videos if applicable

Step 3: Receive RMA

A Return Authorisation Number (RMA) will be issued.

Returns without RMA may be refused.

Step 4: Return Shipment

Pack item securely
Include all components
Use a trackable courier

Step 5: Inspection

Returned items are checked for:

Condition
Packaging
Eligibility

Step 6: Refund or Replacement

Refund processed within 10 business days
Sent to original payment method
Replacement only for eligible cases

7. Return Methods

Trackable courier required
Returns without approval may be refused
Keep proof of shipment

8. Refund Processing Time

Up to 10 business days after approval
Confirmation sent via email

9. Customer Responsibilities

Customers must:

Follow return instructions
Use secure packaging
Provide accurate details
Respond to support requests

Failure to comply may delay or void the refund.

10. Our Responsibilities

We will:

Review returns promptly
Approve eligible cases
Process refunds on time
Communicate clearly

11. Return Address

Returns must be approved before shipping.

Return Address:
My Mystery Parcel
12 Weigand Avenue
Bankstown NSW 2200
Australia

12. Damaged / Incorrect / Missing Items

Report within 48 hours.

Provide:

Order number
Photos/videos
Description

Eligible cases will be refunded or replaced.

13. Lost Parcel Policy

If a parcel is lost:

Contact us immediately
Investigation will be initiated
Refund or replacement issued if confirmed lost

14. Order Cancellation

Orders can be cancelled within 12 hours
Shipped orders cannot be cancelled

15. Lost Returns

Tracking is required
We are not responsible for returns without tracking

16. Late or Missing Refunds

Allow up to 10 business days
Contact support if not received

17. Unauthorised Returns