Payment Policy

Last Updated: 04/08/2026

This Payment Policy outlines the accepted payment methods, processing, security, and related terms for purchases made on Unclaimed Parcel.

By completing a purchase on our website, you agree to the terms below.

1. Overview

This policy applies to all purchases made on our website.

We aim to provide a secure, transparent, and reliable payment experience for all customers.

2. Accepted Payment Methods

We accept:

• Visa
• Mastercard
• American Express
• Shop Pay
• Google Pay
• Apple Pay

All payments are processed securely through trusted payment providers.

3. Currency

Prices are displayed in your local currency depending on your location.

Currency conversion may occur automatically at checkout.

Any conversion fees are determined by your bank or payment provider.

4. Payment Processing

• Payments are processed immediately at checkout
• You will receive a confirmation email after successful payment
• Orders may be delayed or cancelled if payment is not completed

5. Payment Security

• Secure SSL encryption is used for all transactions
• Payments are processed via PCI-compliant providers
• We do not store your card details

Your data is protected at all times.

6. Taxes & Fees

• Prices are displayed in your local currency
• Applicable taxes and fees may be calculated at checkout
• No hidden fees are applied by us

7. Payment Failures

If your payment fails:

• The order will not be confirmed
• You may retry or use another payment method

Common reasons include:

• Insufficient funds
• Incorrect details
• Bank restrictions
• Fraud protection systems

8. Refunds & Chargebacks

• Refunds are handled according to our Return Policy
• Approved refunds are issued to the original payment method

Customers must contact us before initiating a chargeback.

9. Fraud Prevention

We may review orders for security purposes.

In some cases, we may request verification such as:

• Email confirmation
• Identity verification

Orders may be delayed or cancelled if suspicious activity is detected.

10. Customer Responsibilities

Customers agree to:

• Provide accurate payment details
• Ensure sufficient funds
• Monitor payment confirmations

11. Our Responsibilities

We commit to:

• Processing payments securely
• Protecting your information
• Resolving payment issues promptly

12. Payment Confirmation

After payment, you will receive:

• Order confirmation email
• Payment receipt

This serves as proof of purchase.

13. Delayed or Pending Payments

Orders with pending payments may be cancelled if not completed within a reasonable timeframe.

14. Disputes

Any payment disputes must be reported to:

📧 contact@unclaimedparcel.com

We will review and respond as quickly as possible.

15. Contact Information

Registered Business Name: My Mystery Parcel
ABN: 63 385 406 700
Registered Address: 12 Weigand Avenue, Bankstown New South Wales 2200, Australia

📧 contact@unclaimedparcel.com
📞 +61 493 530 342 (International support – contact via WhatsApp)
💬 Live chat available

16. Policy Updates

This policy may be updated at any time.

Changes apply to future transactions.