Privacy policy

Last Updated: 04/08/2026

Unclaimed Parcel (“we”, “our”, “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.

1. Overview

This policy applies to all visitors, customers, and users.

We aim to handle personal information in a transparent, secure, and responsible way.

2. Information We Collect

We may collect:

Information you provide:

  • Name
  • Email address
  • Phone number
  • Billing & shipping address
  • Payment details (processed securely)
  • Order history

Automatically collected:

  • IP address
  • Device & browser type
  • Cookies and tracking data
  • Website activity

3. How We Collect Information

We collect data:

  • When you place an order
  • When you contact support
  • When you browse our website
  • Through cookies and tracking technologies

4. How We Use Your Information

We use your information to:

  • Process orders and payments
  • Provide customer support
  • Improve our website and services
  • Send updates or promotions (with consent)
  • Prevent fraud and ensure security

5. Sharing Your Information

We may share data with:

  • Payment providers
  • Shipping carriers
  • Analytics and marketing platforms

We do not sell your personal data.

6. Cookies & Tracking

We use cookies for:

  • Website functionality
  • Analytics
  • Advertising

You can manage cookies via your browser settings.

7. Data Security

We implement security measures such as:

  • SSL encryption
  • Secure servers
  • Access controls

Your data is protected against unauthorised access.

8. Data Retention

We keep your data only as long as necessary for:

  • Order fulfilment
  • Customer support
  • Legal obligations

9. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Request corrections
  • Request deletion
  • Opt out of marketing

To exercise your rights, contact us below.

10. Marketing Communications

We only send marketing messages with your consent.

You can unsubscribe at any time.

11. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for their privacy practices.

12. Children’s Privacy

Our website is not intended for users under 18.

13. International Data Transfers

Your data may be processed in different countries.

We ensure appropriate safeguards are in place.

14. Data Breaches

If a data breach occurs, we will take appropriate action and notify affected users where required.

15. Analytics & Tracking Tools

We may use tools such as:

  • Google Analytics
  • Advertising platforms

These help us improve performance and marketing.

16. Changes to This Policy

We may update this Privacy Policy at any time.

Changes take effect upon publication.

17. Contact Information

Registered Business Name: My Mystery Parcel
ABN: 63 385 406 700
Registered Address: 12 Weigand Avenue, 2200, Bankstown, NSW, Australia

📧 contact@unclaimedparcel.com
📞 +61 493 530 342 (International support – contact via WhatsApp)
💬 Live chat available