Cancellation Policy

Last Updated: 04/08/2026

This Cancellation Policy explains how customers can cancel orders placed on Unclaimed Parcel.

By placing an order, you agree to the terms below.

1. Order Cancellation Window

Orders can be cancelled within 12 hours of placement.

After this period, or once the order has been processed or shipped, cancellation is no longer possible.

2. How to Cancel an Order

To request a cancellation, please contact us as soon as possible:

📧 contact@unclaimedparcel.com

Please include:

• Your full name
• Order number
• Email used for the order

3. Cancellation Eligibility

An order can be cancelled if:

• It is within the 12-hour window
• It has not yet been processed or shipped

Orders that do not meet these conditions cannot be cancelled.

4. Cancellation Before Dispatch

If your order is successfully cancelled before dispatch:

• A full refund will be issued
• Refunds are processed to the original payment method

5. Cancellation After Dispatch

Once an order has been shipped:

• Cancellation is no longer possible
• You may refer to our Return Policy for further options

6. Refunds

• Refunds are issued to the original payment method
• Processing times may vary depending on your bank or provider

7. Customer Responsibilities

Customers agree to:

• Submit cancellation requests within the allowed timeframe
• Provide accurate order details
• Monitor email for confirmation

8. Our Responsibilities

We commit to:

• Reviewing requests promptly
• Processing eligible cancellations
• Communicating clearly via email

9. Exceptions

We reserve the right to refuse cancellation requests if:

• The order has already been processed or shipped
• Suspicious or fraudulent activity is detected

10. Disputes

For any issues, please contact:

📧 contact@unclaimedparcel.com

We will review and respond as quickly as possible.

11. Contact Information

Registered Business Name: My Mystery Parcel
ABN: 63 385 406 700
Registered Address: 12 Weigand Avenue, Bankstown New South Wales 2200, Australia

📧 contact@unclaimedparcel.com
📞 +61 493 530 342 (International support – contact via WhatsApp)
💬 Live chat available

12. Policy Updates

This policy may be updated at any time.

Changes apply to orders placed after the update.